Free Digital Skills and Online Safety Training

A free Digisafe course that teaches residents to be safe online.

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About the service

In partnership with UK Power Networks, our Digisafe course is free and for those who want extra support with learning how they can stay safe online.

Split into two sessions, the course will allow you to gain the essential digital skills which will help you with every-day tasks, whilst also learning how to stay safe online, including scam awareness.

To be eligible for this service, you will need to live in:

  • London
  • The South East of England
  • The East of England
Find Out More

This course is split into two, 3 hour sessions delivered by an experienced digital skills trainer.


Session 1

Covers the essential skills training, and includes:

  • Basic device use

  • Device and web browser navigation

  • Creating and sending emails

  • Using online forms

Session 2

Covers online safety tips, including:

  • Registering for the Priority Service Register

  • Report a power cut or faults via online

  • Access support during outages

  • Understanding energy-related communications
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Looking to hold a group session?

If you are looking to provide free Digital Skills training for your staff, local residents or community, we would be happy to provide group sessions.

Contact us

So far, our partnership has enabled us to reach over 1 million people.

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99% CSAT customer satisfaction achieved during our pilot phase.

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1,181 vulnerable customers supported through our UK Power Networks Pilot Programme

This service is funded by our partner, UK Power Networks

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