Accessibility statement for We Are Group

This accessibility statement applies to the website as part of the public sector.

This website is run by We Are Group. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Most PDF documents are not fully accessible to screen reader software
  • No sitemap or search: We do not provide two or more ways to reach each page.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 7 days.

If you cannot view the map on our ‘contact us’ page, call 03333 444019 or email for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us

Technical information about this website’s accessibility

We Are Group is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Known limitations for We Are Group:

  • No sitemap or search: We do not provide two or more ways to reach each page: via links, search, a site map or table of contents because no access in this manner is made. Scheduled in our production team to build a sitemap. If problems occur, please email: to access this URL Fixes can only be made when a fix is created in our CMS. This has been reviewed and is in production and will be updated by 31 March 2024

  • Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. Any PDFs or Word documents currently on the website are being reviewed.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

All new PDFs will have html web page version on the website.


Preparation of this accessibility statement

This statement was prepared on 28/01/2023. It was last reviewed on 08/01/2024.

The next accessibility test for 2024 is currently underway and in review as of 08/01/2024.

This website was last tested on 01/03/2023. The test was carried out by our own testing and through automated software. 

We manually tested pages with JAWS software at random whilst also making sure all site components were tested by scanning the HTML elements and attributes against the Web Content Accessibility Guidelines (WCAG) 2.1 A and AA success criteria with over 400 automated tests to help us detect accessibility issues.

We used the following software tools to test all pages:

You can read the full accessibility test report for We Are Group at: