Energy Advice Service

Support your customers, tenants or employees with trusted Energy Advice.

This service can help your users understand their bills, reduce household pressure and access the right practical support when they need it most.

A practical service designed to improve confidence, reduce energy-related concerns and connect people with meaningful support.

Book a discovery call
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What energy pressure are people facing?


Confusing bills and unclear charges

76% of consumers are confused by their energy bill.

High energy usage

An average of £375 can be saved on a household's energy bill per year by implementing simple energy-saving actions.

Missed grants, discounts, & support schemes

£22.7 billion in benefits and social tariffs go unclaimed by households annually

Risk of energy related scams

1 in 5 people in the UK fall victim to a financial scam annually. This is usually due to fake debt advice promoted on social media.

About the service

Through our Energy Advice service, organisations can provide customers, tenants or employees with clear, accessible guidance that helps them understand their energy options, reduce pressure and take practical steps with confidence.

By offering this service, organisations can help people:

  • Reduce energy-related pressure and improve customer wellbeing

  • Access appropriate support before issues escalate

  • Recognise scams and make safer energy decisions

  • Build confidence in managing energy use and costs

Support the service offers

The service helps organisations strengthen preventative support by giving households  access to trusted energy guidance before concerns escalate into higher-cost interventions.

Household support topics available through our service include:

  • Helping service users understand bills, standing charges and energy usage

  • Providing practical guidance to reduce waste safely and sustainably

  • Identifying eligibility for grants, discounts and support schemes, including supplier, government and local authority options

  • Supporting informed decisions around payment options and supplier engagement

  • Improving awareness of energy scams and safer customer decision-making

  • Connecting people with wider cost-of-living and household support where appropriate
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More information

For further details on how our Energy Advice service can support your organisation and the people you work with, please view our information guide.

Download our information guide

Frequently asked questions

1. Who is the Energy Advice service for?

The service is for households who want clearer, practical support with energy bills, usage, meters, payment worries or access to available help.

It is especially useful for people who feel unsure where to start or need advice explained in simple and easy to follow language.

2. Can the service help someone who is struggling to pay their bill?

Yes.

The service can help people understand their options and prepare for conversations with their energy supplier. Suppliers may be able to discuss affordable payment plans, payment reviews, temporary support or hardship funds, depending on the person’s circumstances.

3. Does the service check eligibility for grants or schemes?

The service can help people understand which types of support may be relevant, such as supplier hardship funds, local council support, energy-efficiency schemes or national schemes for eligible households.

It can also help people identify what information they may need before applying.

4. Can the service help with prepayment meter concerns?

Yes.

The service can support people to understand prepayment meter options, top-up concerns, emergency credit, supplier contact routes and where to seek further help if they cannot afford to top up.

5. How does the service help people avoid energy scams?

The service can explain common warning signs, encourage people to check before sharing personal or payment details and help them understand where to report suspicious contact or seek trusted advice.

6. What happens after someone receives advice?

They should leave with clear, practical next steps, such as checking a bill, contacting a supplier, applying for support, reviewing usage habits or accessing additional help through trusted local or national routes.

Find out how our Energy Advice Service can support your users

Book a discovery call today