Our Digital Skills Training empowers more of your customers to thrive in the digital age at a reduced cost.
The training is bespoke to each business case and individual, imparting knowledge on everything from setting up a device, connecting to the internet and introductions to applications, to cyber safety and online money management and financial services.
97.2% of people we empowered with Digital Skills are satisfied with the service
In 2025, we supported over 3,900 people through our Digital Skills programmes
Digital Skills trainees reported a 200% increase in confidence in using online services
What challenge are you trying to prevent?
Technology has advanced but skills haven't
Despite devices and connectivity having improved, confidence and capability of using devices and connecting online hasn't kept pace.
15% of adults still lack foundational digital skills, whilst 52% of working-age adults cannot complete all essential digital work tasks, showing that skills haven’t kept pace with access.
The Digital Confidence Gap
21 million adults in the UK cannot complete the core digital tasks required for work (e.g. completing forms, using tools, staying safe online).
Low engagement, incomplete journeys, and digital drop-off
High-friction digital journeys can see up to 70% user drop-off (e.g. mortgage applications) before completion.
In complex services, above 40% of users abandon processes, highlighting significant engagement loss.
Emerging tech is creating new risks and new gaps
Only 28% of people globally feel confident in understanding AI, highlighting a major literacy gap. This is in addition to 60% of organisations reporting a data/AI skills gap, despite rising expectations for these capabilities.
Delivery and benefits
Our nationwide network of Community Partners deliver our training one-to-one or in group sessions via telephone, face-to-face or online.
How our Digital Skills Training supports your organisation:
Reduce your contact centre costs
Facilitate the adoption of digital channels
A single overview of data
End-to-end, seamless management and delivery
Enhance accessibility for users
Training people to self-serve
Using us brings work to local VCFSE funded organisations that might otherwise miss these opportunities
Get in touch to find out how we could implement our Digital Skills Training for your organisation.
Our Stories
Empowering people in need to live better lives is at the heart of what we do. Hear fromRussell, on how our Digital Skills training helped him get back in touch with his family abroad.
Partner with We Are Group to provide your customers with the tools and support they need to achieve financial independence.
