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Do you need help applying for a Visa or EU Settlement Scheme online?

You may be eligible for FREE support if you:

  • Do not have the confidence to complete online forms.
  • Do not have access to or need help using the internet.
  • Do not have access to or need help with using a computer, tablet or mobile device.

Open 9:00 am to 6:00 pm Monday to Friday

We’ll ask a few questions about the kind of assistance you need and, if we can help, we will make an appointment for you to get support.​

You will not be able to get help from the Assisted Digital Service if you require immigration advice (e.g. advice on which immigration form you need to complete) or an update on the progress of an immigration application you have already submitted. In the instance you do require additional support, you can find additional information on Gov.uk.

About Our Assisted Digital Service

If you are in the UK and require help completing an online Home Office application, our free Assisted Digital Service can provide you with the help you need to fill in your online application.

Known as assisted digital support, service is free of charge and will assist you to complete an online application for a Visa that does not require a sponsor, British Citizenship, and the EU Settlement Scheme.

Image of a laptop with a Visa Application form

Applications we can support with:

  • Family Visa
  • British Citizenship
  • Indefinite Leave to Remain
  • Travel Documents
  • Reporting and replacing lost certificates/cards
  • Changes in circumstances
  • Transferring visas from expired passports
  • Settlement Refugee Applications

Applications we can't support with:

  • Visitor Visa
  • Student Visa (Tier 4)
  • Work Visa
  • Exceptional Talent (Tier 1)
  • Skilled Employment (Tier 2)
  • Short Term Worker (Tier 5)

We provide support to help you complete your application or create a UKVI account through one of three methods:

 

 

Face to Face support icon

1. Face-to-face support at a community centre

This option is available subject to not having access to a computer or mobile device (iPhone or Android). You will be booked in with one of our community partner centres where you will have support to complete your application.
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2.  Telephone support from a skilled advisor

When completing the application over the phone, you will receive on-demand support from one of our trusted agents. This support is subject to having access to a computer or mobile device, including an iPhone or Android.
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3. Face-to-face support at home

A We Are Group trainer will visit your home and support you with completing your online application form.

To find out whether you or someone you know can get help to complete an online application for a Visa or EU Settlement Scheme:

Telephone icon

Call 03333 445 675

Select Option 1 for Technical Issues and Immigration Advice

Select Option 2 for EUSS and UK Visa applications

Select Option 3 for Trainers and our Centre Network
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Email:visa@wearegroup.com

Include the service (EUSS and UKVI) you require in the subject line and add your preferred contact number in the body of the email.
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Text "Visa" to 07537416944

Frequently Asked Questions:

How does it work?

Our team will assess your individual needs to determine the most appropriate level of support.

Depending on your situation, we will arrange either over-the-phone assistance (if you have access to a computer or mobile device) or face-to-face support at one of our centres for more complex queries. This includes help with completing online forms or uploading documents if you lack access to a device.

For those unable to visit a centre, we can also arrange in-home support provided by one of our experienced trainers.

How much does it cost?

Nothing. The help and support we give you is free.

I need to cancel/ reschedule my appointment.

In the event of needing to cancel or reschedule your appointment, please contact us at your earliest convenience by calling or emailing us and provide information on the service it was for and the reason why you need to cancel/ reschedule. 

Mobile devices: iPhone and Android.

One of the criteria for this Assisted Digital Service is not having access to a mobile device such as an iPhone or Android as these are considered smartphones.

To be considered a smartphone your mobile device must be a "handheld electronic device that provides a connection to a cellular network and the internet". This includes an iPhone or Android.

Android brands:

  • Google
  • HTC
  • Huawei
  • LG
  • Motorola
  • Nokia
  • OnePlus
  • Samsung
  • Sony

What if you can't help me?

The Assisted Digital service is limited to helping you use a computer to complete your application.

We cannot provide immigration advice, assist with selecting the correct forms, or give updates on the status of applications. If you require immigration advice, please consult an immigration adviser, which you can find here.

For an update on your EUSS application, contact the settlement resolution centre at 0300 123 7379. For immigration enquiries, please call 0300 790 6268.

How long is the appointment?

Appointments are typically scheduled for 60 minutes, but the duration may vary depending on the level of support required.